Check-in and Check-out Policy:
Hotel Check-In: 03:00 PM (Philippine Time: GMT + 8:00)
Hotel Check-Out: 12:00 PM (Philippine Time: GMT + 8:00)

Early check-in between 1pm and 3pm is complimentary, subject to availability. While early check-in between 8am and 1pm will incur a fee equal to 100% of the current room rate. To guarantee early check-in, we recommend guests reserve their room for the night prior to arrival. Late check-out from 12pm – 6pm will incur a fee equal to 50% of the current room rate. In the case of a late checkout after 6pm, a fee equal to a full night’s room rate will apply.

Room Occupancy:
BE Cool and BE Chic rooms can accommodate a maximum of 2 adults and 2 kids (12 years old and below) or 3 adults with the 3rd adult charged at Php 1,800 inclusive of breakfast. Thirteen (13) years old and above is considered adult at full charge with no extra bed set-up.

Meal Policy:
Children below 12 yrs. old may avail discount on the breakfast rate. Payment upon check-in.

Breakfast:

The breakfast is served daily from 07:00 am to 10:00 am in our Salt Restaurant.

Non Smoking Policy:
Hotel is 100% non-smoking including usage of e-cigarettes in all guest rooms and public areas. A fee of up to Php 10,000 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking area.

Pets

The hotel strictly adheres to the no pets policy for reasons of health and safety to our guests.

Visitor Policy:
By prior arrangement at the Reception, your guests may use the resort's facilities with an additional charge per person per day. Visitors beyond 10:00 pm will incur extra person charges.

Airport Transfer:

Airport transfers to/from Mactan International Airport can be arranged with applicable charges. Should you wish to avail of this service, kindly forward us your flight details or contact our Frontdesk +63 995 748 5395. Please note for a confirmed Airport pick-up, the transportation costs will be charged in case of late cancellation less than 48 hrs prior to arrival or no show.

Credit Card Validation:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property and booking will be subject for verification to hotel's terms and conditions. The hotel reserves the right to refuse or cancel bookings that are deemed fraudulent. You may contact our Central Reservations +63 956 271 1000 for further information.

Incidental Deposit:
Upon check-in, a deposit for incidentals amounting to Php 2,000.00 per room per night will be required. Deposit is refundable upon check-out should there be no charges and damages incurred during your stay.

Important Advisory:

In accordance with government guidelines to minimize transmission of the Coronavirus (COVID-19), the property can only accept bookings for staycations, business travellers, guests attending meetings/events  and may request additional documentation from guests to validate identity, proof of residence, travel itinerary and other relevant information, during dates where such guidelines exist. If it isn't provided, your booking will be cancelled on arrival.

All hotel guests are required to present this voucher and a valid government-issued ID or passport upon check-in

Atlantis Systems Technologies Filipinas Corporation's ("Atlantis") is concerned about the data subject right to privacy. Therefore, we pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. 
Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of Atlantis commitment to protecting private personal information.

Atlantis reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy on Atlantis website @ atlantis.asia (“Website”) and by including a "NEWLY UPDATED" label with the "PRIVACY POLICY" link on the websites governed by this policy for a period of 30 days. This Privacy Policy describes the information that Atlantis collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security. This Privacy Policy is applicable to all users of our Website including Travel Reservations, Marketing Research, Investor Relations, Customer Relations/Service and Customer Support. 

Information collection
We collect and maintain information that you enter on our Website or give us in any other way (collectively, "Personal Information"). 
You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by Atlantis. 
Personal Information we learn from you helps us to personalise and continually improve your online experience. 
Here are the types of Personal Information that we collect:
Personally identifiable information e.g. Name, gender, date of birth, nationality, country of residence;
Contact information e.g. address, email address and phone numbers;
Technical information e.g. IP address.

When you interact with applications created by Atlantis, we may collect information about your location and mobile device. 
The information may be used to provide you with location-based services such as search results and marketing content. 
You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.

Use of information collected
Generally, we use your Personal Information for administrative purposes e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. 

In the event there is a transaction problem/issue, we will notify you via email based on the Personal Information which you provided to us through our booking engine.
In addition to this, your Personal Information will be used for the purposes of sales, marketing or cross-marketing of products and services, investigation of claims and inquiries, check-in, refund, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

If our hotel partner is subscribed to our Loyalty Program and you elected to be a member, you will also be a participant in the Atlantis Loyalty Programme 
In such cases, your Personal Information will also be used to administer your membership and offer you the perks which you are eligible under this programme.

Sharing of Information Collected
We may process and disclose your personal information within hotel partner, our subsidiaries and affiliates and/or third parties, such as credit card verification providers, data analytics, marketing agency, immigration authorities, safety and security personnel, parties which have business or contractual dealings with Atlantis and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.

Your personal information may also be disclosed or transferred to any of Atlantis actual and potential assignee, transferee or acquirer (within or outside the Philippines) (including our affiliates and subsidiaries) or our business, assets or group companies, or in connection with any corporate restructuring or exercise including our restructuring to transfer the business, assets and/or liabilities.

Furthermore, Atlantis will jointly use personal information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.

Whenever required by law, we will disclose your personal information to government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfill your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.

However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

Atlantis does not sell or rent any of your Personal Information on our Website to any other parties. Atlantis may share anonymous and/or aggregated information about all our users with third parties.

Cookies
A "cookie" is an identifier which we transfer to the hard drive of your desktop computer or laptop, or the memory card of your mobile devices through the web browser you used when you visit our hotel partners' website. It allows our system to recognize you when you visit our hotel partners' website again and improve our service to you. The information is used to track visitor use of the website and the IBE, and to compile statistical reports on website activity.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

Data Storage
The headquarters of Atlantis is located in Philippines. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with data subject and/or our contract(s) with the relevant third parties.
Atlantis will secure the storage in compliance with the minimum security measures prescribed under the Philippine Data Privacy Act of 2012, its regulation and standards.

Data subject consent
Atlantis or any third party service providers engaged by us will obtain your consent to collect and use your personal information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. 
Where required by law, Atlantis will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.

Generally, in using the Website, your consent to the collection and use of your Personal Information by Atlantis in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting Atlantis. If you have provided us your personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have your consent or are otherwise entitled to provide your personal information to us. By providing us the personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.

In most instances, it is obligatory for you to provide us with your personal information in order to allow us to satisfy your request or provide you with the service that you have requested for.

However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from Atlantis.

Access to and Correction of Your Personal Information
You may access your Personal Information by logging-in to your Member Profile. 
We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. 
We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your personal information.